They pose as utility employees threatening to abruptly disconnect water and electric services if immediate payment is not made using a prepaid card. This is a scam, if you suspect a fraudulent phone call, email, or personal visit call the authorities. Your safety and security is our priority.
The Public Utilities never make unsolicited customer calls or visits asking for immediate payment.
FRAUD CALLS FOR UNPAID BILLS:
Customers are instructed to purchase a prepaid card to solicit payment in order to avoid disconnection of their water and/or electric service.
They are then instructed to call the impersonator back at a telephone number different from the customer service number listed on the back of their utility bill.
Utility impersonators may use what’s called “spoofing software” which allows them to falsely display our name and phone number on your caller ID.
ANAHEIM PUBLIC UTILITIES PAYMENT PRACTICES
Anaheim representatives will never make unsolicited calls to customers asking for payment information over the phone, nor will our staff visit your home to solicit payment. Customers can pay their utility bills one of the following ways:
By mail to Anaheim Public Utilities, P.O. Box 3222, Anaheim, CA 92803-3222
In-person at Anaheim West Tower, 201 S. Anaheim Blvd., First Floor, Anaheim (There is only one authorized location to make payments)
Through our automated phone system by calling 714.765.3300
Know that Anaheim Public Utilities will mail at least one past-due notice and one disconnection notice before terminating your service.
TIPS TO AVOID FRAUDULENT ACTIVITY FROM HAPPENING TO YOU:
Be cautious about the personal information you share online
Make sure to shred all bills you are throwing in the trash
Anaheim Public Utilities accepts cash, check, credit card (Visa, MasterCard, or Discover), money order, or payment via checking account
If you receive a disconnection notification (especially by phone), please verify it by dialing the authorized customer service number on your utility bill before making any such payment
Anaheim Public Utilities is working closely with the Anaheim Police Department on this matter, and we encourage all customers to contact us immediately at 714.765.3300.